It's like used item on eBay

(I have some pics but it's impossible to upload it)

Few sides are broken and bent.

And scratched a lot.

Missing parts. (screws and plastic cap for upper cover hole)

and It took almost 20days to get the package. (OK. I'm an international customer but it's too long I think)

I know I can't return this product.(repack it again and send it to Germany again? it's almost 20Kg. too heavy and hard to return)

I definitely bought brand new item on Thomann but it's like used item on eBay.