I have an after sales issue - who do I have to contact?

If you have an after-sales query, please contact our Customer Care Department:

by phone 0049-9546-9223-476

or fax 0049-9546-9223-24

or email at sc.cc@thomann.de.

We are immensely proud of our service and the effort we put into making everything run as smoothly as possible for you. But if you feel at any point that something has not gone to plan, please feel free to contact our International Sales Manager at al.international@thomann.de

Thomann was built on listening to our customers and the very same is true today. Your help is invaluable to us.

When contacting us by phone, please make sure that you have your customer and order numbers at hand. This will save you time in the end.