tc electronic Sub'N'Up Octaver

I saw this pedal on a friend's board and I liked that there are 2 sub octaves so I bought one. I prefer it to the mini because of the no-brainer knobs sub 1 and sub 2 knobs.

I use the poly mode and the toneprint option (Polyphonic organ generator) for faking a rotary effect.
I never really use the classic mode - not because it's bad but I prefer the tracking of the poly mode.

I use it at the beginning of my signal chain and it does not add noise, not even when fed from a daisy chain power source.

Build quality is fine, and the graphics look cool.

Sometimes I pair it with a phaser for Mark Lettieri-esque fun.

When I received it, someone had already taken it out of the packaging, even though I bought it first hand. The inside of the box had been destroyed on purpose by someone over at Thomann. The outside was fine.

The plastic cover-stickers of my Sub’n’Up pedal have also been removed, even though normally you do find them on your pedal. There was no manual inside, but I’m not sure whether they supply it, since there’s a manual on the box.

At first I figured I let it slip, since Thomann had served me really well before and a one-time slip with a bad employee wasn’t going to hinder me, since the pedal worked fine. By now more and more of my products turn up in damaged boxes, stepped on, even though I for instance bought the software on DVD so I had a proper hardcopy at home as well, rather than just a soft-copy on my computer. The box all of the products get shipped in was in premium condition.

Customer care refuses to contact the distribution center to catch the culprit.

This is the original review that I wrote, and that I still write because of the formidable quality TC Electronic delivers:

Officially it’s called the Sub ’N’ Up octaver, but in practice it does provide you with a sound that will make your balls drop.

The tone print setting is nice, because it allows you to try different types of octavers with different effects added to them, like basic drive and added chorus or vibrato, that allow you to craft your own sound.

The one downside to me on the poly or classic setting, is that the EQ limits the range within which the octaver adds the SUB 2, SUB, and UP to your signal. In the toneprint setting your can turn this off, opening up the full range, but when playing my mouth harp with the fixed poly or classic settings, the octaver doesn’t respond to the higher tones in the higher octaves, so I have to use the toneprint setting to add the SUB 2 and SUB, with only a bit of UP.

I would prefer to be able to turn the limiters off for the poly and classic mode as well in terms of frequency response.

I'm a bassist and wanted a pedal with an octave up and down feature - my favourite setting would be 'classic', sounds killer before a Big Muff distortion, makes you sound Huge, but the octave down tracking seems to not work around the middle of the fretboard on the A string..
poly octave up has too much sub bass and octave down is just rumble.

I bought this pedal for mainly the Toneprint to be able to use custom sounds. the editing was cool, made my own patch but I was not able to store it, currently talking with tc electronic customer service to try and fix it, for now this is 3 stars but could improve if I find a solution

Pros: Almost flawless polyphonic tracking, when you need it (without the weird fizz on top, like you get from Brainwaves, for example (different pedals, I know, but still)), and glitchy 'classic' one, when you don't.
- It's true bypass. Except when it's buffered bypass (there is a switch inside).
- TonePrint functionality. In this mode all physical knobs and the curves of their response(!) can be remapped to around 50 different parameters. There are 8 different octaver settings, input EQ, EQs for each of the 2 subs and an EQ for up, modulation tab, etc. Although I feel that not that many people would actually get past beaming ready-made presets into the thing, which in itself is a coolest process ever. It uses electromagnetic vibration in a coil of a smartphone speaker (and not the sound made by speaker cone) to communicate digitally with the pedal. Also it does organ sounds. How cool is that?
- The price.

Cons: I guess 'classic' mode could be a little glitchier? And there is no 'tracking accuracy' settings in TonePrints either
- Needs more TonePrint slots
- Maybe i'll find more cons along the way, I only had it for a day.