Icon Platform Nano

Ho comprato il prodotto per ampliare i miei controller in studio e per usarlo come "muletto" per i lavori su due diverse macchine (OS Hight Sierra sul fisso - OS Mojave sul MacBook).
Configurato e provato ad usare. Sapevo che non sarebbe stato facile capirne tutte le funzioni al primo avvio e quindi pensavo all'inizio il problema fosse dovuto alla mia completa ignoranza. Ho letto il manuale (c'è davvero poco che possa aiutare), cercato tutorial e forums. Il mio errore è stato non scavare più a fondo prima dell'acquisto: pare che tanti non siano soddisfatti e lamentano problemi con Platform Nano.
Se la macchina avesse funzionato in realtà l'utilizzo è molto semplice ed intuitivo. Peccato.
Avrei messo 5 stelle sulle caratteristiche se fossi riuscito a metterle in uso e non solo immaginarle.

Pro:
i materiali e la costruzione completano una bellissima estetica del prodotto.
Semplice configurazione con Logic Pro X.
Semplice ed intuitivo l'applicativo per mappare e aggiornare il firmware.

Contro:
Se si danno comandi rapidi manda in palla tutto ed escono anche messaggi che ovviamente non sono riportati né sul manuale né online. Forse si conosce ancora troppo poco quindi non ci sono tutorial e bisogna fare alla vecchia maniera "per tentativi".

Gli overlays per le DAW hanno le scritte piccole (ok, il dispositivo lo è) ma soprattuto scritte troppo scure quindi completamente illeggibili!
A colpo d'occhio, se ancora non ne conosci le funzioni, è impossibile fare riferimento a quelle scritte.
Cavo USB TROPPO CORTO per un uso in studio se come me, avete una configurazione con il tower un po' distante da dove lavorate.

I was initially excited to receive this controller, the packaging and general construction of the unit is great and it looks great on your desk.

However when using it with Cubase 11, I found that the banking doesn't work, the mute and solo buttons intermittently stop toggling, the faders sometimes lock preventing you from adjusting levels.

In cubase 10.5, banking works over 16 channels (two banks of 8), but no further.

For my purposes and in my DAW this just doesn't work in a way that I can use and it's too glitchy.

Also Icon's tech support and general documentation is, to put it politely, inadequate.

I'm a happy user of an Icon Platform M+, so I thought adding a Nano to my setup. Unfortunately it was a very bad experience, the device finally broke and won't turn on, after little over a year of use. I had some many issues with it, that I won't get it repaired and I'm happy to replace it with a different controller.

Some good things first:
- it has a good fader (Alps) which is not noisy, at least when it's calibrated with low speed.
- the design is great, very nice, compact and ergonomic.
- the small LCD screen is very nice and readable, much better than the MCU-style displays with blue background.
- it has a power switch.
- it's nice to have 8x bankable buttons.
- they improved the rubber buttons which are no more bleeding light to other buttons nearby.
- the jog wheel works fine, although it needs some kind of grip.
- LED lights of the buttons have the perfect intensity, a touch less than the Platform M+ (except the RGB lights, see below).

Now the issues:

- touch sensitivity of the fader is poor, much worse than the Platform M+. I think it has some kind of grounding issues, if you calibrate it to be with the correct sensitivity, it will activate by itself (like a ghost touch) when the fader moves. Only workaround is to set a low sensitivity and each time fight against the fader not recognizing your touch.

- the device emits some kind of whining noise, it's very annoying if you work in a quiet studio. The noise changes when you change RGB colour! The Platform M+ is completely silent by comparison.

- the RGB lights for the button banks are too strong, apart from being disturbing, they lit the buttons so much with a background colour, that it's hard to notice when a button is active.

- it has some kind of chemical smell. After a year it's still there!

- if you set the fader with a medium-high speed it will stutter. They could improve the servo control so that it slows down when it gets closer to the value, rather than reaching the value at maximum speed then jumping back.

- The V-Pots (rotary encoders) are pretty useless, they are poorly implemented: unless you turn them super slowly, they'll randomly send wrong midi messages like if you had turned them in the other direction, causing the value (e.g. L/R panpot) to go up and down. Also, it's nice to have 4 extra encoders, but they are not very useful without a screen or a led ring at least. The main VPot will usually duplicate one of the 4 extra VPots, depending on which channel you are on.

- Not totally Icon's fault, but the software implementation is very akward, with the controller moving within the bank of 8 channels of the MCU protocol. To me it doesn't make sense to have a MCU-based single channel controller. This kind of controllers is best used to control the selected channel (like the CC121). You could do your own programming to achieve that but with the platform Nano you're then stuck with two options: either use the akward and jumpy MCU mode, or use the generic programmable midi mode. Unfortunately in the generic mode the fader resolution is only 7 bit instead of 14. Ideally, it would be great to have a generic MCU mode, where each control is sending a single midi message and you're not jumping between channels.

Quality of the buttons and faders are ok but not great. Integration with Cubase, Nuendo, Ableton, Reaper works.
Unfortunately my unit died during the firmware-upgrade process. The customer-service of Icon were not able to help, not able to answer if this issue is covered by warranty.
The issue is common and discussed in many forums online.
The unit is useless after failed upgrade process!